Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 3-10natural days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Saturday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Time
|
Country |
Estimated Shipping Time |
Shipping Cost |
Courier |
|
USA (excluding Alaska, Hawaii, and Guam.) |
7-15 natural days |
$29.99 (Orders < $99.99) |
4PX |
|
7-15 natural days |
Free Shipping (Orders ≥ $99.99) |
4PX |
|
| Germany/France /Canada/Australia/ Portugal/Spain/UK /Japan/Singapore |
7-15 natural days |
$29.99 (Orders < $99.99) |
4PX |
|
7-15 natural days |
Free Shipping (Orders ≥ $99.99) |
4PX |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
- If your order is delayed, please contact us via email support@prettykid.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Customs
- In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.
Sales Tax and VAT
- We do not charge any sales tax on orders in the United States.
- VAT is included in the price for European orders.
- For the other countries, sales tax or VAT is not charged.
Should you have any questions about the Shipping Policy, please contact us:
Email: support@prettykid.com
Telephone: +1 4133540863/+86-133 9226 7082
Address: 30 N. Gould St. Ste R, Sheridan, WY 82801
Working Hours: GMT+8 (9:30 - 18:30) From Mon - Sat